Frequently asked questions.

  • Anyone above the age of 18 can become a patient. If you are undergoing or recovering from cancer treatment, seeking integrative support for chronic illness or need competent and holistic support during perimenopause or menopause, we would love to work with you.

  • We do not accept insurance, Medicaid or Medicare. Removing ‘third-party’ payors from the doctor-patient relationship allows us to deliver the care you are seeking: personalized, on time, without rush and restrictions dictated by reimbursement rules.

    As patients and physicians find themselves frustrated by protocolized care that often bypasses individual needs, we strive to support you with the holistic care you deserve.

    While we do not accept any insurance plans, you may use your insurance to cover laboratory testing and prescription medications. You may use your HSA or FSA card as payment for medical services in line with the administrator’s guidelines.

  • We can provide medical receipts or “super bills” after each appointment, which can be sent toyour insurance company for reimbursement.

    Please inquire what your policy covers, by calling the number on the back of your card and ask if you have out of network coverage and if so, what fees will be covered. You may also use your HSA or FSA card as payment for medical services in line with your policy.

  • If you are in Manhattan, you can visit us at our Upper East Side office – we suggest this for your initial visit. We also offer telemedicine.

  • Dr. Latte-Naor is currently licensed in NY, NJ, PA and can see patients who are located in these states during their visit. If you are not a resident in these states, you may still consult with us in-person at the Manhattan office.

  • Upon scheduling you will be sent an intake package which will allow you to fill out the questionnaire online, review our HIPAA and privacy policy as well as our telemedicine consent.

    You may submit any relevant medical data through the secure portal, if you wish for Dr. Latte-Naor to review this ahead of your consultation.

  • While you may have seen non-conventional care providers as well as traditional care providers in the past, with Dr. Latte-Naor you will have access to gold standard evidence-based care as well as competent and frank discussions about the availability and safety of non-conventional treatments to complement your care.

  • Natural products are used in many healing traditions and many common supplements have considerable research evaluating their safety and efficacy.

    Many of us grew up in cultures in which the use of natural products is common and so we may have witnessed the benefits of natural products in our own life. That being said, it is important to acknowledge that today’s supplement industry is a multi-billion-dollar business with limited oversight by the FDA or other regulatory bodies. To benefit from the use of natural products or at least use them safely, consulting with a trained provider that is familiar with the available evidence surrounding supplement use for your condition, knowledgeable on quality assurance practices and importantly can evaluate your use of natural products for the potential of herb-drug interactions with your medical regimen.

    Most importantly, Dr. Latte-Naor ensures you understand the guideline supported treatment options for your symptom or condition so that we can engage in shared decision making about the best course of your treatment that is safe, effective and aligned with your preferences and health philosophy.

  • We do not sell supplements, nor is Dr. Latte-Naor in any way affiliated with a supplement brand or seller. We generally advise to avoid purchasing natural products from the same person who advises them on their use as there is a potential for a conflict of interest.

    We recommend consulting with a knowledgeable provider who does not have any stakes in your choice to use a natural product. Dr. Latte-Naor may recommend specific products, or even send a supplement prescription via a dispenser such as Fullscript. These recommendations will always be based on quality measures such as third-party laboratory testing or cGMP certification of supplements and informed by our knowledge of adequate processing and dosing of supplements.

    While Fullscript may offer a provider discount that would allow to make a profit off the prescriptions, we transfer the discount to entirely to you, eliminating any gain from your prescription.

    We take pride in having the training, expertise and experience to give you independent advice on the use of natural products. Dr. Shelly Latte-Naor completed an Integrative Medicine Fellowship and has worked in the academic Integrative Medicine space for over 8 years, she has contributed to publications, including Memorial Sloan Kettering About Herbs website. You can rest assured to get competent, open-minded and evidence-informed advise about your use of natural products with us.